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Log Collector tool

You can collect logs using LogCollector.exe in the Endpoint Intelligence Agent install folder. This file is

found in C:\Program Files\McAfee\Endpoint Intelligence Agent\x86.The logs are generated in the

EiaDiagnosisLogs.CAB folder. The location of this folder varies depending on the system user; it is

found in the x86 folder in the 32-bit operating system and in the x64 folder in the 64-bit operating

system.

The following files are copied from the installation directory (different for 32-bit and 64-bit operating

systems):

• firecore.log • Syscore.etl

• mfe-eia.log • cachedReputation.txt

• mfe-eia.log.[1-10] • install.log

• mfe-e/jointfilesconvert/377681/bg.log • EIAUnInstall.log

• mfe-eiaepocom.log • EIAInstallation.log

• mfe-eiaconfig.log • EIAUninstall.log

The following files are also copied:

• %systemroot%\Temp\McAfeeLogs\EIAInstallation.log

• %systemroot%\Temp\McAfeeLogs\EIAUninstall.log

• Files under %programdata%HYPERLINK "file:///\\McAfee\Common%20Framework\DB" \McAfee

\Common Framework\DB\

• Files under %AppData%HYPERLINK "file:///\\McAfee\Common%20Framework\DB" \McAfee

\Common Framework\DB\

Troubleshooting tips

Some troubleshooting tips while using McAfee EIA are given in the following table.

Maintenance and troubleshooting

Log Collector tool

Endpoint Intelligence Agent 2.1.0 Product Guide

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McAfee FIREWALL 2.1-GETTING STARTED Guida Utente Pagina 31