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15 Accept the default values for state, priority, severity, and resolution, or select different
values.
16 Type the name of the user to whom you want the issue assigned. The assignee must have
a user account in the system.
17 Provide any additional information based on the issue type selected.
18 Click Next. The Summary page appears.
19 Review the details for the response, then click Save.
Assigning issues
Use this task to assign a single issue, or multiple issues at once. An issue can also be assigned
during its creation and when editing or viewing its details.
NOTE: Adding an assignee to a ticketed issue breaks the association between the ticketed issue
and the ticket. Therefore, ticketed issues are skipped. For details, see the section in this guide
about how ticketed issues are assigned.
Task
1 Go to Reporting | Issues, select checkbox next to each issue you want, then click Assign
to user.
2 In the Action panel, type the user name of the user to whom you want the issues assigned.
The assignee must have a user account in the system or the issues cannot be assigned.
3 Click OK to assign the non-ticketed issues selected.
Viewing the details of issues
Use this task to view the details of an issue, including the activity log. An issue can also be
edited, assigned, deleted, and a comment or ticket added from this page.
Task
For option definitions, click ? on the page displaying the options.
• Go to Reporting | Issues, then click an issue. The Issue Details page appears.
Adding comments to issues
Use this task to add a comment to a single issue or to multiple issues at once. A comment can
be added to an issue in a similar way when viewing the details of an issue. If this is a ticketed
issue, the comment is also be added to the ticket.
The history of comments added to an issue is displayed on the Issue Details page.
Task
1 Go to Reporting | Issues, select the checkbox next to each issue you want, then click
Add comment.
2 In the Action panel, type the comment you want added to the selected issues.
3 Click OK to add the comment.
Managing Issues and Tickets
Working with issues
McAfee Policy Auditor 5.0 Product Guide62
- McAfee Policy Auditor 5.0 1
- Product Guide 1
- Contents 3
- Policy Auditor 9
- Benchmark Editor 9
- Using this guide 10
- Configuring Policy Auditor 12
- Server setting categories 13
- How permission sets work 14
- Built-in permission sets 15
- Policy Auditor Agent Plug-in 16
- Editing server settings 16
- Duplicating a permission set 17
- Editing a permission set 17
- Deleting a permission set 18
- Complying with SCAP 19
- Supported platforms 23
- Managing content 23
- Wake Up Agents 27
- Creating and Managing Audits 30
- Audits and how they work 31
- Audit exports 36
- Exporting audits to XCCDF 37
- Exporting audits to OVAL 37
- Creating a new audit 37
- Selecting benchmarks 38
- Defining frequency 39
- Saving your audit 39
- Editing existing audits 40
- Saving your existing audits 41
- Deleting Audits 42
- Scoring Audits 43
- Changing the scoring model 44
- Creating and Managing Waivers 45
- How waivers work 46
- Waivers catalog 46
- Types of waivers 47
- Waiver status 48
- Filtering waivers 49
- Filtering waivers by status 50
- Requesting waivers 51
- Granting waivers 52
- Expiring waivers 53
- Deleting waivers 53
- Managing Issues and Tickets 54
- Tickets and how they work 55
- How comments are handled 56
- How tickets are reopened 56
- Required fields for mapping 57
- Sample mappings 58
- Working with issues 60
- Assigning issues 62
- Viewing the details of issues 62
- Adding comments to issues 62
- Editing issues 63
- Deleting issues 63
- Purging closed issues 63
- Copying the Remedy files 65
- Mapping issues to tickets 69
- Working with tickets 71
- Synchronizing ticketed issues 72
- Querying the Database 73
- Public and personal queries 74
- Query permissions 74
- Query Builder 75
- Multi-server roll-up querying 76
- Registering ePO servers 77
- Working with queries 78
- Running an existing query 79
- Running a query on a schedule 79
- Duplicating queries 81
- Importing queries 82
- PA: Benchmark Checks 83
- PA: Benchmark Rules 83
- PA: Checks Across Benchmarks 83
- PA: Check Catalog List 83
- PA: Check Catalog Usage List 84
- PA: Systems by Audit 84
- Dashboards and how they work 86
- Working with Dashboards 88
- Making a dashboard public 89
- (continued) 93
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