
4 Upgrading McAfee ePO software 41
Upgrade overview ................................. 42
Complete pre-upgrade tasks ............................. 43
Make sure you can upgrade your McAfee ePO server ................ 43
Review products and known issues ....................... 44
Back up McAfee ePO databases and directories ...................44
Disable remote Agent Handlers ......................... 44
Upgrade your McAfee ePO server ........................... 45
Migrating from a 32-bit to a 64-bit platform .......................46
32-bit Upgrade Compatibility Utility overview ................... 46
Connect your upgraded McAfee ePO server to an existing 32-bit SQL Server .......51
Upgrade your McAfee ePO cluster server ........................ 52
Upgrade your remote Agent Handlers ......................... 53
5 Uninstalling ePolicy Orchestrator software 55
Uninstall Express and Custom installations ....................... 55
Uninstall cluster installations ............................. 56
6 Troubleshooting and log file reference 57
Common installation messages and their causes and solutions ............... 57
Log files for troubleshooting ............................. 59
Installer logs ................................ 59
Server logs ................................. 61
Agent logs ................................. 62
Index 65
Contents
4
McAfee ePolicy Orchestrator 5.1.0 Software Installation Guide
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