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McAfee Inc. © 2006 Gold Support v2.3 User Guide
Page 11
Non-Technical Support
Available on this page are links to Customer Service for inquiries that are not of a technical
nature, such as recalling a forgotten Grant number or licensing queries.
Support Knowledgebase
The Knowledgebase contains over 10,000 articles and provides a quick and easy way to find
resolutions to issues. Included in the knowledgebase are quick links to top searches, Hot
Topics, Recently Added Content and common issues. The search engine provides resolution
flows to refine search criteria. The knowledge base articles themselves provide text-based,
video, and real environments within the global support lab solutions.
Technical Support
Selecting the Technical Support option provides full access to all McAfee Support solutions
and tools to resolve issues as quickly as possible.
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