search

McAfee GOLD - SUPPORT Manuale Utente Pagina 4

  • Scaricare
  • Aggiungi ai miei manuali
  • Stampa
  • Pagina
    / 38
  • Indice
  • SEGNALIBRI
    • Valutato. / 5. Basato su recensioni clienti
Vedere la pagina 3
McAfee Inc. © 2006 Gold Support v2.3 User Guide
Page 1
McAfee Gold Support
At McAfee Technical Support, our goal is to maximize security; ensuring systems are always
protected so our customers can concentrate on running their business.
To achieve this goal, we aim to provide rapid response to an issue or outbreak any time of
day or night by certified support technicians. Additionally, proactive support addresses the
latest threats and issues through product updates and upgrades.
This document should highlight the benefits Gold Support customers are entitled to and the
mechanisms to use those benefits.
Summary of Gold Support Benefits
Product Updates/Upgrades
Stay secure as the latest versions of your products are included with Gold support
Protection from the latest threats with daily updates of anti-virus signature files
Online Services
Online KnowledgeBase for easy access to solutions
McAfee Virtual Technician to automatically resolving many common issues
Chat and web support for opening and monitoring cases
Online documentation and FAQs for each product
Video tutorials showing product demonstrations and configuration walkthroughs
Telephone Access to Skilled Technicians
24/7 support as you never know when a problem or outbreak may occur
Unlimited number of calls to support with no need for named contacts
Regular Updates on the status of open cases
All support engineers are certified with security qualifications
Remote debugging and re-configuration tools for rapid fault resolution
Support in 14 languages
Product Evaluations
Online Global Support lab to test upgrades, new products and new configurations
Download free trials of new products
New feature requests for enhancements to products
Outbreak Analysis
Submit Spam or Virus samples for analysis
Information
New threat notification
New update notification
Notification of changes in open support Service Requests
Vedere la pagina 3
1 2 3 4 5 6 7 8 9 ... 37 38

Commenti su questo manuale

Nessun commento
Prodotti e manuali riguardandi no McAfee GOLD - SUPPORT
no McAfee VIRUSSCAN 5.1 Informazioni Techniche   (8 pagine)
  • Centrecom Be Modern Global Direct Best Barns Arlotto
  • Fisher & Paykel Asciugatrici Philips TV a LED HP Dashcam Lynx no Danby Raffreddamento per bevande
  • Sony DVP-SR370 Samsung 700TSN-2 ACRONIS BACKUP RECOVERY 10 WORKSTATION Epson SQ-2000 Acer Aspire 7740
  • Cisco MGBSX1 Manuale Utente Cuisinart CMW-100 Specifiche AEG 47035VD-MN Manuale Utente Asko 7004 Manuale Polk Audio PSWi-8M Manuale Utente